Accor · Pullman · East Melbourne, VIC
Pullman on the ParkLuxury Hotel
A 419-room flagship, handed over without a single guest noticing.
419
Rooms under care
4 wks
Brief to go-live
60+
Team members onboarded
24/7
Supervisor coverage
The Challenge
Pullman on the Park needed a housekeeping partner who could take over a high-occupancy, event-driven property — stadium nights, conference peaks and premium suites — with no dip in guest scores during the handover.
Our Approach
- Pre-site audit of every room type, linen flow and back-of-house route
- Dedicated Pullman brand-standard training for every team member before day one
- Shadow shifts alongside the outgoing team to protect continuity
- Event-night surge roster aligned to the MCG and conference calendar
The Outcome
The property moved to Supreme in April 2026 with a phased, floor-by-floor transition. Daily quality audits and a single on-site lead give the hotel one point of accountability.
“The changeover was invisible to our guests — which is exactly what we asked for.”
— Hotel Operations Leadership, Pullman on the Park
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