Our Story
More than a service.
A promise.
Behind every perfectly made bed, every spotless lobby, and every satisfied guest is a team of dedicated professionals who take pride in their craft.
Why We Exist
Because every guest deserves to feel quietly cared for.
In hospitality, the small details make the biggest difference. The way a towel is folded. The fresh scent of a pristine room. The confidence of knowing every corner has been cared for. These moments don't just happen — they are created by people who genuinely care.
That's why we built Supreme on a simple belief: when you take care of your people, they take care of everything else. Our team members aren't just employees — they are hospitality professionals who take immense pride in their work.
When your guests walk into a room serviced by Supreme, they don't just see cleanliness — they feel welcome. They feel valued. They feel at home. And that's exactly how we want you to feel working with us.
500+
Dedicated team members
20+
Trusted partners
700+
Service hours delivered
24/7
Always on
Roshan Sedai
Founder & Managing Director
A Personal Letter
"When I started Supreme in 2020, many people thought I was foolish. 'A hospitality business during uncertain times?' I saw something different — an opportunity to do things properly."
"I watched talented housekeepers being treated as replaceable. I saw the toll it took on service quality and morale. There had to be a better way."
"So I built Supreme on a quiet idea: treat every team member like the professional they are. Invest in training. Build real career paths. Build a company people are proud to wear the uniform of."
"Our retention is industry-leading. Our partners — from Accor and Quest to boutique independents — keep returning."
Every property we service isn't a contract. It is a quiet promise.
— Roshan Sedai, Managing Director
Our Journey
From a single conviction —
to a national standard.
2020
A dream takes shape
Founded in Melbourne with 12 team members and a quiet conviction.
2021
Growing together
Expanded to Sydney and Brisbane, welcoming 200+ professionals.
2022
Building trust
Partnered with Accor Hotels and Quest Apartments.
2023
Investing in people
Launched the in-house training academy.
2024
Leading the industry
Reached 500+ team members serving 20+ prestigious properties.
2025
Expanding excellence
Delivering 700+ hours, pioneering sustainable hospitality service.
Our Values
The principles that
never bend.
People First
Every team member is family. When our people thrive, excellence follows.
Unwavering Excellence
Good enough is never enough. Your guests deserve nothing less than perfection.
Trust & Integrity
We treat every space as if it were our own — honestly, transparently.
True Partnership
We become an extension of your team. Your success is our success.
Reliable Consistency
Day one or day one thousand — the same uncompromising standard.
Continuous Improvement
Never satisfied with yesterday's standard. Always evolving.
Meet the Team
The people who hold
the standard.
Managing Director
Roshan Sedai
Founder. Drives Supreme's mission to redefine outsourced housekeeping in Australia.
Senior Operations Manager
Happy Kafle
Leads large-scale hospitality operations and portfolio-wide rollouts.
Human Resources Manager
Alysha Moore
Cultivates Supreme's people-first culture. Every team member, every shift.
Operations Manager
Ashish Poudel
Ensures seamless daily service delivery across every active property.
Training Manager
David Mitchell
Designs the in-house academy that sets the Supreme standard.
Business Development Manager
Sarah Thompson
Strategic partnerships across Australia's hospitality sector.
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