Accor · Novotel · Melbourne & Regional VIC
NovotelPremium Hotel
Consistency across properties, delivered by one disciplined team.
All case studies
1
Standard across sites
40hr+
Training per member
Daily
Quality audits
99%
Shifts filled on time
The Challenge
Multi-property operations meant different rosters, different supervisors and uneven room-ready times. Novotel wanted one partner and one way of working.
Our Approach
- Shared checklists built around Accor brand standards
- Cross-trained floating team to cover peaks between properties
- Room-ready reporting shared with front office every morning
- Quarterly business reviews with housekeeping leadership
The Outcome
A single housekeeping playbook now runs across properties, making room-ready times predictable and giving managers clear daily reporting.
“One partner, one standard — our front office finally knows when rooms will be ready.”
— Rooms Division Management, Novotel
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